Frequently Asked Questions | Personal-Prints

FAQ

Q. How long does it take to get my order?

A. From the time you place your order, allow 2-3 business days for your order to be processed, your artwork to be created and shipped from our facility in Colorado. Allow an additional 2-4 business days for shipment and delivery.  

 

Q. Is there a coupon code that I can use at checkout?

A. If there is a sale going on then the coupon code is published on our homepage.  If you would like to join our email list you will receive advanced notice of special sales and previews of new art. 

 

Q. Can I see a preview of my personalization?

A. Each personalization is uniquely adjusted by our designers to align perfectly, to look like a part of the image and is published as a part of the image. Since each personalization has an artist's touch, previews of your names are not available, however, sample personalizations can be viewed on each product page to give you an idea of the style and look of the personalized names. 

 

Q. Is the "plus" sign automatically included in the personalization?

A. Yes - on applicable prints

 

Q. Why is there no glass on my framed canvas print?

A. Canvas prints are made to have the look and feel of an original, they are coated with a protective varnish and do not need to be framed under glass.

 

Q. Can I return my order if I don't like it?

A. Click here to read our full guarantee. There are no refunds on personalized art, however, If there is a defect in the workmanship or a personalization error made on the part of Personal-Prints, your order will be promptly replaced at no additional charge.

 

Q. Can I change the frame or the size of the piece?

A. Custom frames and sizes are available for order over the phone at 888.686.8787.  Click here for more information. 

 

Q. Can I include a gift card and gift wrapping?

A. We can include a gift card, enter your gift card message in the "comments" input box at checkout.  No gift wrapping is available at this time. 

 

Q. What if I have special instructions for my personalization?

A. Enter special instructions in the "comments" input box at checkout or you can call our friendly customer service department to place your order over the phone 888.686.8787.  

 

Q. Can I track my order progress and shipping?

A. A tracking number will be sent to your email when your order is shipped. 

 

Feel free to contact us via email or phone if you have additional questions. 

email: cs@solsticearts.com

toll free: 888.686.8787

phone: 970.674.0692