Our Hassle-Free Guarantee

We are proud of our personalized art and want you to be pleased with your purchase. If there is a defect in the workmanship, the item is damaged in shipping, or there is a personalization error made on the part of Personal-Prints, your order will be promptly replaced or refunded at no additional charge. It is a hassle-free guarantee, as you don't need to submit a return. We just ask that you contact us within 30 days of receiving your order, submit a photo of the defect so we can learn from an error, and your refund/replacement will be issued. If you wish to return a non-defective print, we do not accept returns on customized gifts. However, we will accept returns for non-customized items in new condition. Unless otherwise specified, all prints are guaranteed to ship from our Colorado facility within two to three business days of your order submission... you can't rush awesomeness.